Your source for Whelen Replacement Parts
operated by parr
Shop online or call us direct at 866-320-7277.

   
   Whelen Parts Store is the fast and easy way to find the parts you need.
Terms & Conditions

FREIGHT/SHIPPING POLICY
We reserve the right to determine the means of shipping. All orders are shipped F.O.B. ORIGIN (Shipping Point). Shipping charges will be prepaid and added to the invoice of all credit card purchases.
Orders placed for $200.00 or more on the web site receive free freight when shipping UPS ground.
Common carrier shipments and special Air Services will be charged freight.

TERMS AND PLACE OF SALE
We reserve the right to accept or reject any and all orders, regardless of the manner in which the order is made. Orders become valid, and the sale shall be deemed made in Plain City, Union County, OH subject to the terms set forth herein. All sales are subject to the laws of the States of OH and venue for all disputes shall be in the courts of OH. No change, modification or revision of your order shall be valid unless agreed to in writing by Parr Public Safety Equipment. Any terms and conditions set forth in the buyer's purchase order shall not materially alter terms and conditions set forth herein. Terms: Visa, Master card, Discover or American Express, F.O.B. Galloway, OH.

After an order has been placed your credit card statement will read "Parr Public Safety"

RETURN GOODS POLICY
All returns of merchandise must obtain prior authorization.
In cases of our error, full credit plus return freight charges will be credited. In case of customer error, a 15% restocking charge will be applied.

The following items will NOT be accepted for credit:

  • Customized items
  • Goods not in original sealed package
  • Specially ordered items
  • Goods without a Return Authorization (RA)
  • Merchandise more than 60 days old (from Parr Public Safety Equipment invoice date)
  • Goods not in saleable condition

To receive a Return Authorization Number call your Parr Public Safety Equipment customer service representative. Be prepared to provide the following information:

  • Our invoice number and date
  • Product description, product number, and serial number (if applicable)
  • Reason you wish to return merchandise

Your customer service representative will give you an RA number. A separate RA number will be provided for each invoice referenced. The RA number authorizes our receiving department to accept the merchandise and must be clearly marked on the outside of the return.
- Enclose a copy of our original invoice and/or packing list.
- Send merchandise freight prepaid. Return Authorization (RA) numbers are valid for 30 days after date issued.

CLAIMS
All claims for damage occurring in transit must be made upon receipt of goods by customer directly to the carrier. Please save all boxes and packing material. All shipment errors must be reported immediately upon receipt to Parr Public Safety Equipment customer service.

RETURN OF REPAIRS
Items to be returned for repair must be prepared according to the most recent OSHA requirements. Items must be properly cleaned and verified with a statement on the outside of the package. Proof of purchase must be included with all repairs warranted by a manufacturer.

CREDIT POLICY
Government agencies, police and fire departments, authorized volunteer organizations, schools, public institutions, and municipalities may purchase on open account. (If accounts becomes delinquent, a service charge of 2% per month (24% APR), and any collection, court expenses, and/or attorney fees deemed necessary to collect the debt will be added.) Industrial and commercial firms may apply for open account status by using the Agreement and Application for Credit Account Status form. Individuals may purchase by prepaid orders (Money Order), or Master Card, VISA, Discover or American Express.

DELIVERY
Orders are usually shipped within 48 hours of receipt. Special items take longer. If we are temporarily out of stock, items will be backordered and shipped upon receipt. Continental United States orders are shipped prepaid via United Parcel Service (UPS) unless size or weight limitations dictate otherwise.

PRICING
The prices shown on this web site are as accurate as possible. However, because of fluctuating market prices, it is difficult to maintain an exact price. Therefore, prices are subject to change without notice and will be invoiced with the prices in effect at time of shipment, except in the case of daily specials and sales flyers with specific ending periods. Every attempt will be made to notify you prior to shipment of any price variation so you can make a determination.

Thank you for visiting Parr Public Safety Equipment. We are one of the industry's leading distributors of emergency vehicle lighting and safety equipment for Police, Fire, D.O.T, Security & Utility markets. Our goal is to become your single source for all of your emergency products and to make your ordering experience as effortless as possible.


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*There are replacement parts in our store that do not contain pricing. We do our best to stay current with what replacement parts the manufacturer can provide. If you do not see a price on the specific replacement part you need please contact us at 866-320-7277 and we will see if that part is still available.